Terms of Service

1. Who we are and what these terms cover

These Terms of Service form an agreement between you and M.K. Services Inc., operating as Valiant ("Valiant", "we", "us"). They cover valiantapp.net and Valiant-operated connected services, including the Job Portal, recruitment and screening tools, AI-assisted interviews and verification, and the Marketplace for expert consultations. They apply to candidates, employers and their authorized team members, experts, and learners. Feature-specific obligations apply when you use that feature; accepting these terms does not activate a paid service or authorize an interview or recording.

Our Privacy Policy explains personal information handling and forms part of the information provided with these terms. Accepting these terms and acknowledging that policy is separate from optional analytics, marketing, AI interview, and recording consent. A separately signed enterprise agreement governs a conflict for that enterprise service, except that mandatory law and individual privacy and consumer rights always prevail.

2. Eligibility, accounts, and authority

You must be at least 18 and legally able to enter this agreement. You must provide accurate account details, keep credentials and authentication methods secure, and promptly report unauthorized access. You are responsible for activity you authorize, but this does not remove any legal protection for unauthorized payments or our security responsibilities. Do not share another person's account or impersonate anyone.

If acting for an employer or another organization, you confirm authority to bind it and must use information only within your authorized role. Organizations are responsible for their team permissions and lawful recruitment practices. Access depends on supported services, countries, payment providers, sanctions, and applicable law; creating an account does not guarantee access to every feature.

3. Candidates, employers, and recruitment

Candidates must submit truthful resumes, qualifications, application answers, and interview responses and have permission to upload all materials. Do not submit confidential information belonging to a former employer, another candidate's information, or unnecessary sensitive information. You can ask support to correct submitted information or send a request to the hiring employer. Submitting an application authorizes sharing its materials with that employer's authorized hiring team as described in the Privacy Policy.

Employers must publish genuine, accurate, lawful roles, identify the hiring organization, honor advertised conditions, and comply with employment, equality, accessibility, pay transparency, immigration, and recruitment laws. Do not charge candidates unlawful application fees, run fraudulent recruitment, scrape candidate information, or use application data for unrelated advertising, surveillance, resale, or discriminatory decisions. Employers must protect candidate data, set lawful retention periods, respond to rights requests, and provide their own recruitment privacy information.

Valiant provides software and facilitates introductions. We are not the hiring employer or a party to an employment agreement. Employers make and are responsible for hiring decisions, reference checks, work authorization checks, and legally required notices. We do not guarantee interviews, offers, employment, candidate suitability, credentials, compensation, or a particular recruitment outcome.

4. AI interviews, matching, ranking, and verification

AI-assisted features can process resumes, application answers, interview speech and transcripts, and role criteria to organize information, conduct interviews, summarize responses, suggest matches, or produce assessments and rankings where provided. Tavus supplies conversational AI interview technology; other AI processing services may support the specific workflow. An AI interviewer is a synthetic system, not a human recruiter. Outputs may be inaccurate, incomplete, biased, or unsuitable and must be checked against the original information.

Employers must meaningfully review material assessments and maintain human responsibility for decisions. They must not use Valiant to make unlawful solely automated decisions with legal or similarly significant effects, infer protected characteristics, or discriminate. Candidates may contact support and the employer to seek an explanation, correct information, contest an assessment, or request human review or an accessible alternative. Availability and legal requirements for alternatives depend on the recruitment process and applicable law; consent must not be treated as waiving these rights.

We request specific consent before an AI interview processes your camera, microphone, transcript, and related interview results. Browser device permission alone is not agreement to unrelated recording or reuse. If an interview is required by an employer and you decline, contact support or the employer about an alternative before proceeding. Do not impersonate another person, submit fabricated credentials, manipulate assessments, or use undisclosed assistance prohibited by the hiring process.

A verification label or assessment describes only the check performed and its scope at that time. It is not a guarantee of identity, competence, professional licensing, background, legal eligibility, or future conduct. Do not rely on it instead of appropriate independent checks. Biometric identification, emotion inference, and unrelated reuse of voice or likeness require a separate lawful basis and any legally required specific notice and consent; these terms do not authorize them.

5. Expert consultations and participant responsibilities

Experts provide their own services and must accurately describe experience, credentials, rates, scope, and availability; hold any required licenses; and perform accepted bookings professionally and lawfully. Experts remain responsible for their taxes and professional obligations. The agreement does not create employment, agency, partnership, or an exclusive relationship with Valiant; any mandatory worker classification rights remain unaffected.

Learners must select an appropriate expert, describe the requested help accurately, attend on time, and use a suitable device and internet connection. Both participants must respect the scheduled time, privacy, intellectual property, and agreed scope. Session extensions require the learner's request and expert's acceptance of the added time and charge. Ending early voluntarily does not automatically reduce the booked charge.

Consultations provide educational and informational guidance. They are not emergency services and do not create a doctor-patient, lawyer-client, fiduciary, or other regulated professional relationship with Valiant. Do not use the platform for emergencies, unlawful academic work, impersonation, or services requiring licensing that the provider does not hold. No specific learning, career, financial, medical, or other outcome is guaranteed.

6. Prices, payment authorization, fees, and taxes

Review the currency, session price, learner service fee, discounts, taxes where charged, and total before confirming. Marketplace prices are in Canadian dollars unless checkout expressly offers another currency. Your bank or payment provider may impose currency conversion or other fees outside our control. Promotions apply only on their disclosed conditions and do not create a right to a cash refund beyond the amount actually paid.

By confirming a paid booking, you authorize Stripe to charge the selected payment method for the displayed booking total, generally within 48 hours before the scheduled start or sooner when booked within that window. A saved card is not a subscription. Additional time is charged separately only after an accepted extension. Failed payments may be retried and the booking may be cancelled if payment cannot be completed; no successful charge means there is no charge to refund.

Valiant retains a 10% expert commission on the session base price; experts receive 90% of that base price, less additional fees expressly disclosed before the transaction. Any learner service fee is separately disclosed and is not part of the expert's 90% share. Pricing and earnings for an accepted booking are retained with that booking and are not retroactively changed by later rate or fee changes. Taxes imposed on an expert's income remain the expert's responsibility, except amounts we are legally required to collect, report, or withhold.

Stripe processes payments and connected-account onboarding under its applicable agreements, including identity, banking, anti-fraud, and regulatory checks. We do not store complete card numbers or card security codes. Do not use unauthorized payment methods or route payments to evade lawful platform charges. Nothing here limits your rights to dispute an unauthorized or incorrect charge with your payment provider.

7. Marketplace cancellations, refunds, and rescheduling

Learner cancellation at least 24 hours before the scheduled start: free cancellation and a full refund of the amount actually paid for that booking, including Valiant service fees and taxes collected for the refunded service. Exactly 24 hours qualifies. Time is measured as elapsed hours against the stored scheduled start, regardless of your display time zone or daylight saving changes. A pending request withdrawn before acceptance is also fully refundable.

Learner cancellation less than 24 hours before the scheduled start, or a learner no-show: no refund, and the expert remains eligible for payment, subject to mandatory law and the exceptions below. This also applies to bookings made within 24 hours of the start. An expert must remain available to deliver the booked service to claim no-show earnings. A reschedule request does not itself change the confirmed time or eliminate a cancellation charge. Contact support to resolve late changes; paid bookings cannot be moved in a way that bypasses the cancellation rules.

Expert cancellation or expert no-show: the learner is entitled to a full refund, or may choose a replacement session with that expert at no additional charge. The same choice applies when a Valiant platform failure prevents delivery. Contact support with the booking reference and relevant details for a no-show, technical failure, or replacement session. We may review attendance and connection events and request supporting evidence. Ordinary learner-side device or internet problems do not automatically qualify as a Valiant platform failure; we review disputed or shared failures case by case.

Completed sessions are generally non-refundable. We may approve a full or partial refund for substantial service failure, misconduct, or services not delivered as described. Report a concern promptly to [email protected] with the booking reference and evidence, excluding unnecessary sensitive information. Prompt reporting helps preserve evidence, but does not shorten statutory claim periods or remove rights that apply by law.

Approved refunds go to the original payment method; Stripe and banks control processing and posting times. A full refund includes all amounts paid to Valiant for the refunded booking, but third-party bank or conversion fees are governed by that provider and applicable law. A discount is refunded only as part of the amount actually charged, not at its undiscounted face value. If a charge is pending, cancelled, duplicated, or already refunded, we reconcile it rather than issue a duplicate refund. Contact support if your original payment method is closed or a refund fails.

Mandatory cancellation, cooling-off, quality, and refund rights override this policy. Where local law requires separate express instructions to begin a service during a withdrawal period and acknowledgment of the effect on withdrawal rights, general acceptance of these terms is insufficient. We will not treat these terms as a waiver of those rights.

8. Expert earnings, payout eligibility, and disputes

Marketplace earnings become eligible for release to the expert's Stripe connected account no earlier than 48 hours after the session ends, provided the charge has cleared and no dispute, refund, fraud concern, or legal restriction prevents release. Eligible late-cancellation and learner no-show earnings are measured from the scheduled session end. Eligibility is not a promise that money will reach your bank at that time. Stripe availability, country restrictions, reserves, verification, and banking requirements also apply.

Experts choose their supported payout schedule through their Stripe dashboard. Valiant does not require Monday or weekly payouts. Bank arrival depends on the selected schedule, Stripe, the expert's bank, country, holidays, minimum balances, and payment clearance. Keep identity and banking information current. For failed payouts, correct the details requested in Stripe and contact support if unresolved; retries are subject to Stripe's rules and successful verification.

Amounts associated with a dispute, refund, fraudulent charge, or undelivered service can be withheld, reversed, or adjusted, including after an earlier release where lawful. An expert is not entitled to keep earnings for a fully refunded service. We review disputes case by case, may request evidence from both parties, and communicate the outcome through support. Stripe and card networks independently determine payment disputes under their rules; our review does not limit statutory remedies or payment-provider rights.

9. Video, audio, confidentiality, and recording

Daily provides Marketplace video connectivity. Marketplace session recording is disabled by Valiant. AI interviews process live video and voice and retain transcripts and related interview materials as explained at the interview and in the Privacy Policy. Do not record, transcribe, photograph, redistribute, clone a voice or likeness, or publish another participant's content without all required advance permissions and a lawful basis. Private device recordings are also subject to these obligations and local recording laws.

Do not disclose confidential, privileged, proprietary, or third-party personal information without authorization. Other participants can see and hear what you share, and an employer can access the application and interview materials disclosed to its hiring team. We cannot promise that a participant will preserve confidentiality; use discretion and report misuse. A separate lawful confidentiality agreement between participants does not bind Valiant unless we sign it.

10. Acceptable use and platform integrity

Do not use Valiant for unlawful activity, harassment, hate, sexual exploitation, threats, discrimination, deceptive recruitment, fraud, money laundering, sanctions evasion, malware, spam, doxxing, or exploitation of minors. Do not infringe intellectual property, disclose secrets without permission, or submit materials you have no right to use. Do not manipulate ratings or assessments, create deceptive identities, or misrepresent professional qualifications.

Do not bypass access controls, obtain another organization's candidate data, scrape or bulk extract personal information, reverse engineer in breach of applicable law, probe systems without authorization, overload services, or interfere with interviews and sessions. Authorized integrations must respect access permissions, rate limits, the permitted purpose, and applicable data protection obligations. Report suspected vulnerabilities privately to support rather than accessing or exposing other users' information.

11. Your content and intellectual property

You retain ownership of content you supply. You grant Valiant a non-exclusive license to host, store, transmit, display, and process that content only as needed to provide and secure the services you use, fulfill your instructions, handle disputes, and meet legal obligations, as described in the Privacy Policy. This includes sharing an application with its intended employer and using interview processors for a consented interview. It does not grant unrestricted rights to sell your resume, train general-purpose AI models, or commercially reuse your voice or likeness.

Valiant and its licensors retain their software, design, branding, and other platform intellectual property. You receive permission to use the service in accordance with these terms, not ownership of the platform. Report claimed infringement to support with identification of the work, the material and its location, your contact details, and the basis of your claim. We may restrict disputed material, investigate, and request more information while respecting applicable notice and response procedures.

12. Suspension, termination, and account closure

We may restrict access, remove unlawful content, or suspend or terminate an account for serious or repeated violations, fraud, security risks, legal requirements, or nonpayment. Where lawful and practical, we provide the reason and an opportunity to contact support to contest an error. Urgent protective action may precede notice. Restrictions do not cancel mandatory refund obligations or permit forfeiture of undisputed earnings without a lawful basis.

You may stop using the platform and request account closure or deletion through support. Outstanding bookings, payments, refunds, disputes, legal retention, and employer-held copies must be resolved as applicable; closure does not erase lawful financial obligations or statutory rights. Content handling and retention after closure follow the Privacy Policy. Provisions needed to resolve outstanding matters, intellectual property, liability, and legal disputes survive to the extent necessary.

13. Service limitations and liability

We use reasonable care to operate Valiant, but internet services and third-party integrations can suffer interruption, errors, or unauthorized acts. Subject to mandatory law and any express written commitment, we do not warrant uninterrupted availability, error-free AI results, the accuracy of user submissions, or a particular employment or consultation outcome. This does not exclude any legally required service quality, security, or consumer guarantee.

To the extent permitted by law, neither party is liable under this agreement for indirect or consequential losses, such as lost opportunities or profits, that the law allows to be excluded. Valiant's aggregate liability arising from your use of the services is limited to the greater of CAD 100 and the fees you paid to Valiant in the 12 months preceding the event giving rise to the claim. These exclusions and limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, statutory privacy liability, mandatory refunds, or other liability that cannot lawfully be excluded or limited. Your mandatory remedies remain available.

14. Applicable law and regional protections

Ontario law and applicable Canadian federal law govern this agreement, except where your local mandatory law requires otherwise. Ontario courts have jurisdiction subject to your right to bring a claim in a court or tribunal your local law permits. There is no mandatory arbitration or class-action waiver in these terms. Contact support first if you wish to try to resolve a concern; doing so is not a condition that removes access to courts, regulators, or statutory remedies.

Canadian users retain applicable federal and provincial consumer, privacy, human rights, and employment protections, including Quebec requirements where applicable. US users retain applicable federal, state, and local privacy, biometric, hiring, and consumer rights. EU/EEA and UK users retain mandatory consumer guarantees, withdrawal rights where applicable, privacy rights, and safeguards concerning AI and automated decisions; general acceptance is not a substitute for legally required separate consent or notice.

For Middle Eastern jurisdictions, applicable rules differ by country and, in the UAE, can differ between the federal regime, DIFC, and ADGM. Saudi Arabia, the UAE, Qatar, and other jurisdictions may impose distinct data transfer, localization, licensing, language, recording, and consumer requirements. These terms do not declare every country supported or override local rules. Services subject to additional regional requirements must satisfy those requirements before being offered there.

15. Changes, notices, and contact

The version and effective date appear above. We record the terms version, privacy policy version, and server timestamp when you explicitly accept. When a material update requires renewed agreement, you must review and accept the current versions before continuing to use account features. Existing acceptance is not consent to materially different data uses; we separately seek any additional permission required by law. Changes do not retroactively alter accepted booking prices or accrued rights.

You may decline updated terms, stop using the affected service, and contact support about closure, outstanding bookings, or data rights. We provide legal and service notices through the platform or your account email as appropriate. If a provision is unenforceable, the remaining provisions continue to the extent lawful. Failure to enforce a provision is not a permanent waiver. For questions, disputes, accessibility requests, or legal notices, email [email protected] or write to the address at the top of this document.